Frequently Asked Questions

long.png
long.png
long.png
Where are you?
We have 2 locations. Please check your confirmation to verify your booking location.
York Location:
237 West Market Street, York, PA 17401 - Parking behind the building.
Lemoyne Location:
400 Market Street, Lemoyne, PA 17043 - Parking next door in the back of the lot.
Wait, i'm confused.
What exactly is this?
We put you and your friends in a room and you have to solve the puzzles and challenges inside to find the only key that will open the door and escape the room before time runs out! This is not point and click; it’s real. This is a new kind of entertainment and it’s awesome.  We call it “experiential” or “immersive” entertainment.
Can i bring the kids?
Yes, any age is welcome. We do not charge for those age 7 and younger. Kids always have a ton of fun playing with an adult team and we have very cool kid’s rooms designed specifically for ages 8-12.
How much does it cost?
Escape Games Live games are $125 for a private room and 1-5 players, $25 per additional player.  We do not sell individual tickets or pair you with the public. We want everyone to be able to play this magnificent new form of entertainment, so we are priced comparably to a movie and popcorn per person.  
Do i need to bring anything?
Nope. Just bring your brain, your imagination – and your funny bone. No waivers
needed. Bringing sobriety increases your chances of a 60-minute escape exponentially.
Can i use my phone
inside the room?
Yes. You can take your cell phones into the escape rooms and use them. They are irrelevant to the games. We do ask that you not take pictures or video while you are inside the escape room. Our facility has Wi-Fi.
How do i book an experience?
You can book single games through our website or by giving us a call at
717-771-2391. For multiple games or special events contact us directly and we'll be happy to assist in all of your escape room needs.
How do i play today?
We usually can accommodate last minute bookings. Just call our main number at
717-771-2391 to learn what is available for the day. 
What happens if i'm late?
We try to be really cool about this whenever possible. However, because we fill up most of the time there is likely a game in your room right after you. Sadly, we may have to cut you off at your scheduled game end time if you aren’t out already. Also, your Host will be very sad. Please be 15 minutes early for your game.
May i bring extra players?
Yes. Our regular games can accommodate up to 8, 10, or 16 players in York, 10 in Lemoyne. If more will play than you booked you can pay the additional $25 per player to your Game Host upon arrival, cash or credit. There is no need to call ahead. 
What if i need to
cancel my booking?
We realize that “life happens” and we try to be really cool about this too. You can change your reservation yourself online 14 or more days in advance. Please contact us if you wish to make adjustments closer to your scheduled date. We will make every effort to reschedule you. Our cancelation refund policy is based on length of notice and details are included in the initial booking process.
How do i book a
private or large event?
Escape Games Live is a great place to host parties and gatherings of all kinds! Contact us as far in advance as possible so we can hold your spot.
We will handle everything from beginning to end.
Contact us at info@escapegameslive.com or at 717-771-2391.
York Parking Map
Parking Map.jpg